Support

A scan misread the list or a label. What can I do?

Fancy fonts, handwriting and dim lighting are the hardest to read. Hold the phone square to the page, get the whole list in frame, and tap the screen to focus on the text. In a dark room, turn on the torch rather than the flash. On glossy menus, glass or foil labels, turn the flash off, because its glare hides text. If a wine still comes out wrong, email us its name so we can improve.

Can I use a photo I already took?

Yes. Tap Library instead of Camera and choose any photo of a wine list, shelf or bottle.

Why didn't I get any recommendations?

Either BottleWise couldn't read any wines in the photo, or it read them but none matched your filters. If it says how many wines it found, tap Change filters to widen the wine type, style or budget, then scan again. Neither case uses up a free scan.

What is a “stretch pick”?

Each wine-list or shelf scan gives you two best matches and three stretch picks. Stretch picks sit a little outside your usual taste: a way to try something new. Rating them teaches your profile a lot.

Can I leave the app while a scan runs?

Yes, for a short while. Scans usually take around 20 seconds and keep going in the background. If you allow notifications, BottleWise lets you know when the results are ready. If iOS stops the scan before it finishes, just scan again; a failed scan isn't counted.

Does BottleWise work offline?

Scanning needs an internet connection. Your saved wines, ratings, taste profile and scan history are stored on your phone and open without one.

How does BottleWise know my taste?

The quiz you take when you first open the app sets your starting profile. After that, rate the wines you try as Love, Like or Dislike in My Wines, and your profile moves toward what you enjoyed and away from what you didn't. Your taste chart in My Wines shows where you sit on sweetness, body, tannin, acidity and alcohol.

Can I start my taste profile over?

Yes. In the app, go to Settings → Delete My Data. This removes your saved wines, ratings, taste profile and scan history from your phone and takes you back to the quiz. It can't be undone, and it doesn't affect your subscription or this month's free scans.

What's free, and what does BottleWise Pro add?

Everyone gets 5 scans a month, shared across wine lists, shelves and bottles, with every feature included: your taste profile, ratings, finding picks on the shelf and your full scan history. Only scans that produce results are counted, and the count resets at the start of each month. BottleWise Pro adds unlimited scans.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions, and choose BottleWise to change or cancel it.

I subscribed, but the app still counts my scans.

In the app, go to Settings → Restore purchases, while signed in with the Apple ID you subscribed with. If that doesn't fix it, email us.

Does reinstalling the app reset my free scans?

No. The monthly allowance belongs to your iPhone, so deleting and reinstalling the app doesn't change it.

How is my data handled?

There are no accounts. Your taste profile, saved wines, ratings and scan history stay on your phone. Photos you scan are sent to be read and are not stored by us. We don't sell your information or show ads. Our Privacy Policy has the full details.